Webchat, QR, WhatsApp-/Telegram-/SMS-Entwuerfe, E-Mail, OTA-Nachrichten, Hotelwissen und Gastkontext werden zu sicheren Antwortentwuerfen verbunden; Live-Versand wartet auf Channel Connector Readiness.
Language
Hotel operating employee
HotelBrain runs guest operations, reputation and revenue as one governed employee
Use HotelBrain when a hotel needs GuestX omni-concierge drafts, Guest 360 cases, ReviewOps Publication-Safe replies, approval-gated publish/report/ticket handoff plans, ReviewGuard reply drafts, RevenueFlex recommendations, GuestEngage event offers, staff tasks, owner reports and guarded connector drafts in one clear employee surface.
Third resident visible
Best forIndependent hotels
Best forHotel groups
Best forReputation management
Best forRevenue and guest engagement
Konkrete Fähigkeiten
Was kann dieser Resident konkret?
Diese Liste beschreibt die erwartbaren Aufgaben im Arbeitsalltag, inklusive Freigaben und Nachweisen.
Gaesteanliegen, Zimmer, Aufenthalt, SLA, Historie und naechste Aktion werden in einer Karte zusammengefuehrt.
Anreisezeit, Fruehstueck, Transfer, Zimmerwunsch und lokale Interessen werden als Fragen vorbereitet; Profilwrites bleiben freigabepflichtig.
Stadt-Events, Wetter, Hotelprofil und Gaesteinteressen werden zu quellenbasierten Empfehlungen ohne Location Tracking.
Hotel-News, Service-Hinweise, Promotions und Tageszusammenfassungen werden vorbereitet, aber nicht autonom gesendet.
Publication-Safe, Panic-switch, Cost-Guard, Daily PDF, Weekly Auto-Retro, Ticket-Entwuerfe und approval-gated connector handoff plans werden als pruefbare Preview mit Action Receipt erstellt; Report Delivery bleibt durch Channel Connector Readiness blockiert.
Bewertungen, Beschwerden, Tonalitaet, Antwortentwurf, Recovery-Optionen und Reputation-Index-Notizen bleiben pruefbar.
Rate-, StayOptimizer-, GapFiller-, Package- und Yield-Empfehlungen werden erklaerbar vorbereitet, ohne Channel-Manager-Write.
Voice- oder Call-Transkripte werden zu Zusammenfassung, Reservierungsentwurf, Upsell-Entwurf und Follow-up-Aufgabe.
Interessen, Stadt-Events und Aufenthaltskontext werden zu personalisierten Angebotsentwuerfen und Timing-Notizen.
Bereitet Aufgaben, Eskalationen, Rueckfragen und Uebergaben fuer Front Office, Housekeeping und Technik vor.
Antworten, Raten-, Reservierungs- und OTA-Aktionen werden vorbereitet, aber kritische Writes bleiben freigabepflichtig.
Energie-, ESG-, Training- und Compliance-Checklisten bleiben als Roadmap-Entwuerfe ohne BMS-Write oder Legal Final.
Erstellt KPI-, SLA-, Revenue- und Provenance-Receipts fuer Eigentuemer und Management.
Workflow
What the customer actually gets
One employee UX
The customer sees one HotelBrain employee, while internal specialist routing stays hidden behind role-scoped views and approval gates.
Build the hotel graph
Tenant, portfolio, brand, property, building, floor, room, asset, department, staff role, connector and policy context stay linked to the case.
Prepare modules
GuestX, ReviewOps, ReviewGuard, RevenueFlex, Guest Concierge, GuestEngage, StaffBoost, EcoMind and ComplianceGuard become safe drafts, previews or checklists with Channel Connector Readiness visible where delivery channels are involved.
Run operations
Guest 360, arrivals, housekeeping, maintenance, service SLA, recovery, rate recommendations and staff tasks are prepared as governed work.
Prove and govern value
Action receipts, owner KPI decks, automation recipes, portfolio governance, digital twin signals, connector handoff requirements and provenance exports stay visible before live writes.
Keep future ideas scoped
VisionSafe, MetaLoyalty, NeuroWellness and CulinaryAI remain concept-only until privacy, hardware, safety and legal approval exists.
Trial package
Included without overloading servers
- One employee command surface
- Tenant/property graph
- GuestX Omni-Concierge preview
- Channel Connector Readiness gate for webchat/email/WhatsApp/Telegram/SMS
- Preference survey drafts
- LocalSense source-backed recommendations
- ManagerBridge and Daily Digest previews
- ReviewOps Publication-Safe preview
- Panic-switch and Cost-Guard preview
- Daily PDF and Weekly Auto-Retro previews
- Approval-gated publish/report/ticket handoff plan
- Ticket drafts for Hotelkit, Trello or Asana
- Guest 360 Case Cards
- ReviewGuard Ultra drafts
- RevenueFlex Ultra recommendations
- Guest Concierge follow-up drafts
- GuestEngage Plus offer drafts
- Staff operations plan
- EcoMind and ComplianceGuard checklists
- Automation recipe plan
- Portfolio and white-label governance
- Digital twin and provenance export
Capacity limits
- 1 property
- Up to 30 trial rooms
- 3 admin or staff users
- 500 conversations
- 1 active connector context
- No WhatsApp, Telegram, SMS, email or OTA autosend, no review autopublish, no ticket connector write, no report delivery, no profile write, no location tracking, no voice calls, payments, folio posts, Channel Manager write, rate autopilot, BMS write, surveillance, biometrics, blockchain or robotics in trial
1 Guest 360 Case Card, 1 GuestX omni-concierge preview, 1 ReviewOps pack preview, 1 approval-gated connector handoff plan, 1 module roadmap preview, 1 staff operations plan, 1 revenue/reputation signal and 1 action receipt.
GuestX, ReviewOps, ReviewGuard, RevenueFlex, Guest Concierge, GuestEngage, EcoMind, StaffBoost, ComplianceGuard and Legacy/CityQuest are visible as governed modules.
No WhatsApp, Telegram, SMS, email or OTA autosend, no review autopublish, no ticket connector write, no report delivery, no profile write, no location tracking, no mass broadcast, no folio posting, no Channel Manager write, no BMS write and no payment capture in trial.
Starter, Growth, Scale, Automation Pro, Operator Hub or Enterprise Sovereign with HotelBrain-specific pricing.